Frequently Asked Questions
Everything you need to know about shopping with Chompy.
How long does shipping usually take?
Standard shipping typically takes 3-7 business days within the continental US. You will receive a tracking number via email as soon as your order leaves our warehouse.
What is your return policy?
We offer a 30-day return policy on most items. Products must be in their original packaging and unused condition to qualify for a full refund.
Which payment methods do you accept?
Chompy accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Can I change or cancel my order after it has been placed?
Because we process orders quickly, you have a 60-minute window after placement to modify or cancel your order. Please contact our support team immediately for assistance.
Do you offer international shipping?
Currently, we ship to the United States and Canada. We are working hard to expand our delivery services to more countries in the near future.
How can I track my package?
Once your order ships, you will receive an email with a direct link to the carrier's tracking page. You can also track your status by logging into your Chompy account.